OPERATIONS & CLIENT SUPPORT PROFESSIONAL
I help businesses and teams stay organized, support their clients, and get things done efficiently. With 5+ years of experience in case management, operations, and client coordination, I thrive in fast-paced environments and love creating smooth, positive experiences.
Dedicated to building strong relationships and ensuring a positive experience.
Skilled at managing workflows, deadlines, and multiple priorities with accuracy.
Proactive in identifying issues and finding effective solutions.
Committed to improving processes and delivering measurable results.
I’m a motivated and adaptable professional with over 5 years of experience in client management, case coordination, and operational support.
My background has equipped me with strong communication, organizational, and problem-solving skills. I’m now bringing my expertise to roles in Customer Success, Operations, CRM, and related fields, where I can continue making a meaningful impact.
Litigation Case Manager Assisant
Omega Law Group Accident & Injury Attorneys
Nov 2025 – Present
• Assisted litigation case managers with case coordination, documentation, client communication, and deadline tracking.
• Maintained organized case files, updated records, and supported communication between clients, providers, insurers, and legal teams.
• Helped improve daily workflow efficiency by ensuring case information was accurate, complete, and up to date.
Bodily Injury Case Manager
Pacin Levine, P.A.
Feb 2025 – Nov 2025
• Manage a high-volume caseload, ensuring consistent communication with clients throughout treatment and claim processes.
• Coordinate with medical providers, insurances, and internal teams for timely updates and documentation.
• Maintain detailed records in CRM systems, tracking case progress and client interactions.
• Proactively follow up with clients to prevent delays and improve case outcomes.
Senior Legal Assistant
Pacin Levine, P.A.
• Supervised workflows across multiple cases, ensuring deadlines and documentation were properly managed.
• Assisted in improving communication processes between clients and providers.
• Supported attorneys with case preparation and administrative tasks.
Legal Assistant (Pre-Suit PIP)
Pacin Levine, P.A.
Mar 2023 – Jan 2025
• Handled client intake and documentation collection.
• Coordinated billing and insurance-related communications.
• Maintained organized case files and tracked follow-ups.
